Frequently Asked Questions
Everything you need to know about our stationery and services.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days via our tracked courier service.
What is your return policy for delicate stationery items?
We accept returns within 14 days of receipt, provided items are unused and in their original, undamaged packaging. Please note that fountain pen nibs and bespoke items are non-returnable.
Do you offer gift wrapping services?
Yes, we offer a signature gift wrapping service using our high-quality patterned papers and silk ribbons. You can select this option at the checkout page for a small additional fee.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
We pride ourselves on working with small-scale manufacturers and traditional artisans. We prioritize suppliers who use sustainable materials and maintain fair labor practices.